Terms of Service

This website is provided to give you information about our hotels and to let you check availability and book a stay. You agree to use it only for lawful purposes and not to interfere with its operation or attempt to access parts of it you're not authorised to use.

Reservations made through this site are processed by our booking partner, Cloudbeds, and are subject to Cloudbeds' own terms and to the specific rate, cancellation, and payment conditions shown at the time of booking.

Promotional codes (such as SMART) apply only to eligible direct bookings and may be changed or withdrawn at any time without notice.

Room rates, availability, and offers shown on this site are for guidance and can change without notice until a booking is confirmed.

Prices are shown in the currency displayed at checkout and may be subject to taxes and service charges as noted at that time. Payment is collected through Cloudbeds or directly at the property, depending on the rate you book.

The text, images, logos, and other content on this site belong to Arawana Group or its licensors and are protected by copyright and trademark law. You may view and print pages for your own personal, non-commercial use, but may not otherwise copy, reproduce, or redistribute this content without our permission.

This site links to third-party services, including our booking engine and social media pages. We are not responsible for the content or practices of those third-party sites.

We try to keep the information on this site accurate and up to date, but we make no guarantees about its completeness or accuracy. To the fullest extent permitted by law, Arawana Group is not liable for any indirect or consequential loss arising from your use of this website.

These terms are governed by the laws of Thailand, and any dispute arising from them will be subject to the jurisdiction of the Thai courts.

We may update these terms from time to time. The date at the top shows when it was last revised. Continued use of the site after a change means you accept the updated terms.

Questions about these terms can be sent to sales@arawanagroup.com or +66 2 259 7420.