Privacy Policy

Contact details you give us directly, such as your name, email address, and phone number, when you fill in a form or email us.

Booking information. Reservations are made through our booking partner Cloudbeds, not on this site directly. Cloudbeds collects your booking details (name, contact information, stay dates, payment information) under its own privacy policy, which you'll see when you book.

Usage data collected automatically, such as your browser type, pages visited, and how long you spend on the site, via Google Tag Manager and Google Analytics.

Advertising identifiers used by the Meta (Facebook) Pixel, so we can measure campaign results and show relevant ads to people who have visited this site. Meta processes that data under its own policies.

Cookies and similar technologies, described below.

To respond to enquiries you send us and to communicate with you about your stay.

To operate, maintain, and improve this website.

To understand how visitors use the site so we can make it more useful.

To comply with legal obligations, for example tax and accounting records for direct bookings.

Cookies are small files stored on your device that help websites remember information about your visit. We use them for basic site functionality, analytics (Google), and advertising measurement (Meta Pixel).

You can set your browser to refuse cookies or alert you when a cookie is being sent. Some parts of the site may not work as well if you do.

We do not sell your personal information. We share it only with:

Cloudbeds, our booking engine, to process reservations.

Service providers who help us run this website (for example, hosting and analytics providers), under obligations to keep it confidential.

Authorities, where required by Thai law or a valid legal request.

We take reasonable technical and organisational steps to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only as long as needed for the purposes described here, or as required by law, for example Thai record-keeping requirements for guest and accounting records.

Depending on where you live, you may have the right to access, correct, or ask us to delete the personal information we hold about you, or to object to certain uses of it. To exercise any of these rights, contact us using the details below.

This website is not directed at children, and we do not knowingly collect personal information from children.

We may update this policy from time to time. The date at the top shows when it was last revised. Continued use of the site after a change means you accept the updated policy.

If you have questions about this policy or how we handle your information, contact us at sales@arawanagroup.com or +66 2 259 7420.